Troubleshooting your spa and make it healthy & clean

Troubleshooting For Hot Tub Spas

Have a problem with your hot tub spa?

Our table gives you a list of possible problems plus descriptions, with causes. It also offers solution to help you solve your spa and hot tub problems.

Troubleshooting Problems we can help you solve

The hot tub water problems we list in our table are:

  • Cloudy water

  • Colored (or discolored) water

  • Irritating water (ie water that might irritate your eyes or skin)

  • Skin rash – and reasons why you might get a rash

  • Foam

  • Grease and oil contamination

  • Failure to get a chlorine or bromine reading

  • Too much chlorine or bromine in the water

Problem

Description

Possible Causes

Solution

CLOUDY WATER

Water may become hazy or cloudy

Poor filtration

Build-up of wastes including perspiration, cosmetics, body oils Particulate matter
High total dissolved solids

Check that pump and filter are in good working order. Operate for at least three hours per day. Clean cartridge with SpaGuard Soft Soak Filter Cleaner.
Oxidise with SpaGuard Enhanced Shock.

Use SpaGuard Water Clarifier. Drain and refill with fresh water

COLORED WATER

Green or greenish-blue water

High velocity
Low pH
Low total alkalinity

Drain and refill with fresh water.
Use SpaGuard Spa Sentry at start up.

IRRITATING WATER

Burning eyes and skin

Build-up of wastes including perspiration, cosmetics, body oils

Oxidise with SpaGuard Enhanced Shock.

Enhance water comfort with BioGuard Optimizer Plus

SKIN RASH

Bacterial infection

Insufficient chlorine or bromine

Maintain recommended residuals:
Chlorine 2–3 ppm
Bromine 3–5 ppm

FOAM

Unbroken foam on surface

Body oils and soaps Detergent-based surface cleaners

Oxidise with SpaGuard Enhanced Shock. Use Off The Wall to clean shelf.
Add SpaGuard Antifoam.
Drain and refill if foam becomes a problem

GREASE AND OIL
CONTAMINATION

Accumulations at water- line.
Clogged filter

Oils more soluble in warm water and deposit when water cools

Use Off The Wall to clean shell and inside of filter housing.

Clean cartridge with SpaGuard Soft Soak Filter Cleaner

FAILURE TO GET A
CHLORINE OR
BROMINE READING

Chlorine or bromine residual zero on testing

Insufficient dosage.
Heavy use of spa.
DPD test reagent bleached due to chlorine too high.

Dose according to label directions and test Oxidise with SpaGuard Enhanced Shock Remove excess chlorine by aeration and re-test

TOO MUCH
CHLORINE OR
BROMINE

Chlorine odour Inaccurate pH readings

Exact capacity of spa not known. Not dosing according to label directions

Turn on aeration system and test after 5–10 minutes to determine if level has dropped


Here is the Best Selection of Hot Tub
SPA CLEAR CLEANSERS: